They can’t harass you. For example, they can’t:
threaten you with violence or harm
use obscene or profane language
repeatedly use the phone to annoy you
They can’t lie. For example, they can’t:
misrepresent the amount you owe
lie about being attorneys or government representatives
falsely claim you’ll be arrested, or claim legal action will be taken against you if it’s not true
They can’t engage in unfair practices. For example, they can’t:
try to collect interest, fees, or other charges on top of the amount you owe, unless the original contract or your state law allows it
deposit a post-dated check early
take or threaten to take your property unless it can be done legally